Privacy Policy

1. Who we are (Data Controller)

Technosys Infoware Ltd ("we", "us") is the data controller for personal data processed via this website and in the course of providing our services.

2. Data we collect

• Contact data — name, email, phone/WhatsApp, company, enquiry details.
• Technical data — IP address, device/browser info, pages visited (only if you consent to analytics).
• Transactional data — proposals, statements of work, invoices and payments (if applicable).
• Support data — messages sent to our support channels.

We do not intentionally collect special category data. Please avoid including sensitive information in free‑text fields.

3. How we use your data

• To respond to enquiries and provide quotes.
• To deliver projects and manage client relationships.
• To improve our website and services (with your consent for analytics).
• To comply with legal obligations (e.g., tax and accounting).

4. Lawful bases for processing

• Consent — when you opt‑in to analytics or marketing communications.
• Contract — to take steps at your request before entering into a contract and to perform a contract.
• Legitimate interests — to operate our website and communicate with you about relevant services (balanced against your rights).
• Legal obligation — to meet record‑keeping and compliance requirements.

5. Sharing & processors

We may share personal data with trusted service providers acting as processors, such as:

• Form handling and email delivery services (e.g., Formspree/SMTP) — to receive and respond to your enquiry.
• Analytics platforms (e.g., Google Analytics/Tag Manager) — only if you grant consent via our cookie banner.
• Cloud hosting and backup providers — to securely host our website and project data.
• Professional advisors (accountants/legal) — where necessary.

We do not sell personal data. Where required, we have data processing agreements in place.

6. How long we keep your data

• Enquiry data — up to 24 months from last contact.
• Client/project records — up to 7 years after the end of the contract (for tax/legal purposes).
• Analytics data — per the retention settings of the analytics tool and only while consent remains.

7. International transfers

If personal data is transferred outside the UK/EEA, we use appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs), plus supplementary measures as needed.

8. Your rights (UK GDPR)

• Access your data and request a copy.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances.
• Restrict or object to processing.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us at info@technosysinfowareltd.co.uk. We may ask for proof of identity.

9. Cookies & analytics

We use essential cookies to make the site work. With your permission, we may set analytics cookies to help us improve the site. You can manage your preferences at any time using the cookie banner or by clearing cookies in your browser.

See our Cookie Policy for details.

10. Data security

We apply appropriate technical and organisational measures to protect personal data, including encryption in transit (HTTPS), access controls and regular updates. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

11. Contact

For privacy requests and questions:

12. Changes to this policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically. Material changes will be highlighted on this page.